Frequently Asked Questions


HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

All orders of belts, dog collars, dog leads are handcrafted on a made to order basis. Please allow 10 working days for your confirmed order to be shipped. 

Small accessories are always in stock. Please allow 2 working days for your confirmed order to be shipped.

Made to order bags can take up to 4 weeks to ship. 

If you need your item in a hurry (don't worry- we all leave things until the last minute sometimes!) please just get in touch and we'll do what we can to speed things up. Contact us on hello@meryn.co.uk quoting your order number to discuss your delivery requirements.

Once your order is complete and ready to be posted, we use Royal Mail '1st Class Signed For' service to ship all small goods. Please allow 2 working days for your item to arrive, but feel free to track it with the information provided in your confirmation email. Large items including bags are sent on a couriered service. All deliveries require a signature. If you have any questions about our shipping services, please contact us on hello@meryn.co.uk.

 

I'VE SEEN THAT YOU PERSONALISE SOME ITEMS, CAN I PERSONALISE MY ORDER?

Most of the products I make can be personalised in some way. Below you'll find an explanation of how to request personalisation of different products, but if you are ordering a bag please contact me for further information on how to personalise your product.

BELTS
If you are ordering a belt please add a note to the order outlining the personalisation you would like. Belts will be personalised behind the buckle, so the personalisation cannot be seen when the belt is being worn.

I can accept numbers, letters and full stops (no symbols of any type other than full stops) and the maximum character limit for belts is; 6 characters per line, maximum 2 lines. 

N.B If your personalisation exceeds the character limit or contains characters we can't use, your item will not be personalised.

DOG COLLARS 
If you are ordering a collar please add a note to the order outlining the personalisation you would like. Dog collars will be personalised on the back of the collar, so the personalisation can be seen when the collar is being worn.

I can accept numbers, letters and full stops (no symbols of any type other than full stops) and the maximum character limit for dog collars is; 12 characters per line, maximum 1 line. 

N.B If your personalisation exceeds the character limit or contains characters we can't use, your item will not be personalised.

DOG LEADS 
If you are ordering a lead please add a note to the order outlining the personalisation you would like. Leads will be personalised on the front of the lead near the trigger clip, so the personalisation can be seen while the lead is in use.

I can accept numbers, letters and full stops (no symbols of any type other than full stops) and the maximum character limit for dog leads is; 12 characters per line, maximum 1 line. 

N.B If your personalisation exceeds the character limit or contains characters we can't use, your item will not be personalised.

 

I WANT TO SEE A PRODUCT IN REAL LIFE, CAN I VISIT YOUR STUDIO?

I am usually in the studio Tuesdays - Saturdays 10am-5pm, but occasionally this does change. You are welcome to pop in at any time but if you are making a special trip and want to be sure to I'll be open, please get in touch by email to make an appointment.